Heritage Grand Perast Hotel

Michael Simadrascu

I rarely leave negative reviews, however after spending a significant amount of money at Heritage Grand Perast as part of a family wedding, I feel compelled to share our experience. Let me start with the positives. The hotel itself is beautiful. The location is arguably one of the best in Montenegro, the architecture is stunning, the ambiance is exceptional, and the views across the Bay of Kotor are breathtaking. The frontline staff were also friendly, polite and genuinely tried their best. Unfortunately, that is where the positives end. For a hotel that claims to be a five-star luxury property and charges some of the highest rates in the region, the service was simply unacceptable. Breakfast was consistently disappointing. Simple egg orders regularly took over an hour to arrive, with one order taking approximately 90 minutes. Coffee was often served cold and staff appeared overwhelmed and unsupported. Guests frequently found themselves chasing staff simply to receive basic service. More concerning than the delays was the quality of the food itself. The standard of food being served was nowhere near what one would expect from a hotel marketing itself as a five-star luxury property. In all honesty, some of the meals presented would not have been considered acceptable at a budget hotel such as an Ibis, let alone at the most expensive hotel in Perast. The restaurant appeared poorly managed, with little evidence of supervision, quality control or attention to detail. Housekeeping was arguably the biggest disappointment of all. Our room was routinely left uncleaned, with housekeeping often doing little more than the most basic tidy-up. Bed linen frequently went unchanged and on multiple occasions we had to repeatedly request that the room be properly serviced. The situation became so frustrating that my partner ultimately felt she had to effectively bribe housekeeping staff with cash tips simply to have the sheets changed and the room properly cleaned. Whether that was actually necessary or not, that was certainly how it felt as guests. No one paying luxury hotel prices should ever leave with the impression that additional cash payments are required just to receive basic housekeeping services. The maintenance issues throughout the property were also concerning. The shower in our room leaked constantly. Multiple joinery doors throughout the hotel were loose and poorly maintained. Most alarmingly, one door actually came off and injured another guest’s foot. This should never happen in a hotel positioning itself as a luxury destination. The overwhelming impression was that there is a complete lack of competent middle and senior management. The frontline staff appeared willing to help and were generally excellent, however there seemed to be no leadership, no supervision and no accountability. Problems were not proactively addressed, service standards were not maintained, and guest concerns appeared to fall through the cracks. Several guests who had previously stayed when the hotel was operated under Rixos commented that standards have deteriorated significantly since the change in ownership and management. Based on our experience, it is difficult to disagree. This review is particularly disappointing for me to write because the hotel has all the ingredients to be exceptional. The property, location, style and atmosphere are genuinely world class. Sadly, poor management is letting the entire operation down. Heritage Grand Perast has the potential to be one of the finest hotels in Montenegro. However, in its current form, it simply does not deliver an experience that justifies its premium pricing. The location deserves five stars. The frontline staff deserve recognition for doing their best. Unfortunately, the management and overall service do not. For what we paid, and for what is marketed as a five-star luxury experience, we expected far better.

Monica

Stayed at this beautiful hotel with my husband at the end of May. It was recommended by my mother-in-law who also stayed at the hotel couple weeks before, and we absolutely loved it. The manager Katarina went above and beyond to ensure our stay was memorable. The service, hospitality, and attention to detail truly made a difference. I would highly recommend this hotel to anyone visiting Montenegro!

Sonja Radonjic

My stay at Gran Heritage Hotel Perast was absolutely fantastic! The hotel exudes elegance, and the view is simply breathtaking. The yoga session with Nina was an incredible experience – professional, inspiring, and truly special. Analyn is a true expert – her massage was perfect and definitely the highlight of my stay! The food is also at a very high level – the breakfast selection is excellent, and the seafood specialties are highly recommended. Highly recommended place – I will definitely come back again!

Srdjan Parapid

I had a wonderful weekend escape at Grand Heritage Perast. From the moment I arrived, every detail reflected elegance, comfort, and genuine hospitality. The hotel is exceptional, the restaurant offers a refined dining experience, and the spa provides the perfect setting for relaxation and renewal. The combination of luxury, breathtaking surroundings, and impeccable service made this stay truly memorable. Grand Heritage Perast is a place where you can completely unwind while enjoying the beauty and charm of Perast. I will definitely be returning and highly recommend it to anyone seeking a sophisticated and unforgettable experience.

Sophie McDermott

This was a beautiful hotel stay. We arrived tired from a full day of travel, and Niko was there to help us with our bags to the hotel, which is quite frankly the most beautiful building (c. 18tg century) that has been made modern and luxurious. We were upgraded when welcomed by the kind host at reception, along with our glass of fresh squeezed lemonade and towel. Our room was spacious, with a beautiful partial sea view. They were clean, well designed rooms that felt luxurious. Especially the bathrooms. We had a drink in the hotel restaurant, an espresso martini which was well made and presented, and a lovely glass of Serbian red wine. Breakfast was indulgent, fruits, meats and cheeses appearing as soon as we sat down with a basket of pastry and bread, eggs on the menu any way you want all included. Fresh orange juice and good coffee. The amenities were lovely, a beautiful spa with a large pool, loungers, steam room and sauna. A smaller outdoor pool with a jaw dropping view of the bay. Overall, a wonderful hotel, we wish we had booked a second or even a third night, and will absolutely come back in future.