Gloria Palace San Agustín Thalasso & Hotel

Susan Morrison

The hotel surpassed all our expectations! Fabulous views, friendly, helpful staff, amazing cuisine, clean and comfortable rooms. Couldn’t fault it! We had originally booked car hire, but the hotel had everything we needed so car hire was unnecessary. It’s on a hill and is a pleasant walk down to the shops. For those like myself who aren’t good at climbing up hills, the taxi service, at the bottom of the hill near the shops, offers very cheap fares to get you back. We couldn’t recommend this hotel high enough! Brilliant stay. Thank you.

CORK Scot

Nice hotel. Reception staff were generally very helpful and great moving us from a “sea view” room on the second floor to the seventh floor where we could see the sea. Top floor, adult only pool, sun bathing and bar area - staff, service was excellent. Gorbea restaurant- food was excellent and service. Thalasso spa - we had a massage and used the salt spa pools on a couple of days. Very enjoyable and good service. Gym - spacious, pretty well equipped and kept clean. The main buffet restaurant - food was largely acceptable and improved. Restaurant staff were so focused on the operational side of doing their jobs and it felt like you, the customer, was in the way. Hotel did a survey on this and the service in the buffet restaurant improved for like a day. Still a great holiday and a very positive opinion of the hotel overall.

Luca Swiderski

Beautiful hotel! Our room is modern, comfortable, and always spotless — housekeeping does an amazing job every day. Breakfast is great, especially the fresh omelettes and eggs made to order. There are plenty of cozy sun loungers by the pool, which we really like — the water is just a little bit cold though. The spa area is lovely and very relaxing, but the pricing is a bit confusing. On the posters it said there is an offer for €17.50 per person instead of €48 for the pool tour including the sauna and steam room, but now it seems the price is €23 instead of €35 just for the pool tour alone? We only found out about the two whirlpools, sauna, and steam room about 10 minutes before we had to leave, so we unfortunately didn’t get to use them. It would be wonderful if one spa visit were included in the room rate during the stay. Parking was super easy — there was always a free spot right in front of the hotel.

Anders Nygård

Went for a spa day at the Thalasso Therapy Centre. A nice and quiet indoors area with many pools and saunas/steam rooms etc. Had some trouble getting in to the different with the keycard but a very helpful guy assisted us everywhere. Good selection of cold and hot pools, ice showers, steam rooms, hammam, saunas, bubble baths etc. etc. Sunbeds were available both inside and outside. Had a couples massage which was ok, no complaints there. The buffet lunch was a bit disappointing in clean food selection, alot of mixed dishes that could be anything. Plenty of cakes/desserts if you want that for lunch. A plus for the pizza station which was actually made to order with good ingredients and not just childrens pizza with cheese. All in all a good, but not great experience. Would have expected more from the lunch.

Gábor Mohácsi

the location of the hotel is just ideal - it's in a quieter, more peaceful area (San Agustìn), almost a bit out of the way, yet you could say it's "in the middle of everything". the bus stop is about 5-8 minute walk and the oceanfront is around 15-20 minutes away. there are plenty of shops near around, one shopping center is just near around the mentioned bus stop :) breakfast and the buffet dinner were plentiful. if you are staying for a longer period (2-3 weeks ore more), there is also an 'à la carte' restaurant on the 9th floor (hotel guests get a discount there - definitely try their cocktails!). :) so yes, on the 9th floor there's a restaurant/chillout place - definitely go up there, you can take amazing photos of the city and the ocean. :) our room was quite spacious, and from what i heard from other guests, this seems to be true for most of the rooms. :) the pools were nicely refreshing; when it was windy, getting out of the water felt a bit chilly — but that's life. of course, i could point out a couple of downsides, but the truth is, that i would happily return to this hotel in the future, so for me it's a solid 5*. :) ----- hello David! thanks for the response! i have further islands to conquer, though i hope i can go back to gran canaria in the future, but i mean everything and i do recommend the hotel to anyone who is planning to visit gran canaria. :) best wishes!