De Alturas Resort

Riya Mondal

I had a very disappointing experience at this hotel. The rooms were extremely unclean, and there was a bad smell throughout the room. The AC was not working properly, which made the stay very uncomfortable. The bed sheets and pillow covers were dirty and seemed unhygienic. Overall, the maintenance and cleanliness standards were very poor. I would not recommend this hotel unless they improve their service and hygiene. And The breakfast quality was very poor and did not meet expectations at all. The food was not fresh, the taste was disappointing, and there were very limited options available. Overall, the hygiene and quality of the breakfast service need significant improvement. It was not a pleasant dining experience. The photos shown on MakeMyTrip and Google are completely different from the actual condition of the hotel. The pictures look modern and well-maintained online, but when I visited, the property was very old and poorly maintained. It felt misleading because the real experience did not match the images or expectations shown during . I would not recommend this hotel to anyone.

Tejas

I recently stayed at this hotel, and unfortunately, my experience was very disappointing. The bedrooms were not clean at all which made the stay uncomfortable from the beginning. which is completely unacceptable. The housekeeping service was extremely poor. There was no proper response from the staff despite repeated requests. It felt like the staff was not well-trained or prepared to handle guests' needs. Most of the time, guests are simply ignored, which reflects very poorly on the hotel’s management. Overall, this place does not meet basic standards of cleanliness and service. I strongly recommend avoiding this hotel. It was a very disappointing experience.

Vishwa Patel

I booked from booking.com what shows on picture from that its exact opposite rooms, stairs, balcony, dining area even plates are dirty. And I pay 9300 just for 2 nights .I feel like I got scammed. Even guests are a so cheap and vulgar I cannot able to enjoy in swimming pool because of that cheap people and what shall I talk about food . Quality of food as per ratings I saw ,it third class who serve gravy aloo puri in three star hotel and eggs were eaten by guests like they havent seen it before. And one person name ‘Pratap’ on the say of checkout he was working on reception he was drunk in morning at 11. And they he was rudely replying to my husband looks like we lived there free and he is doing charity to us. We ask about him to other staff and they said he is in relation to the owner so he behave like this to everyone even with staff also . I am telling you guys this hotel is totally scammed.

Someshwar Phuke

We arrived in hotel entrance in morning by local taxi (GA03 V 3548)around 11.0am , There was dispute between us and local taxi driver regarding fare amount. To support local Taxi driver another two taxi driver comes to fight with us. They have threatened us and tried to touch ladies with us. But Hotel Security guard not intervened. Mr Aman Saxena from hotel desk came but he also not supports us. we have taken cctv footage. it is hotel's responsibility that there customers should be safe. We gone to hotel desk for help but also said we cant help and call police. Also in the room there is no good soaps and only bath gel provided. No brush, Shampoo provided by such a costly hotel. Overall cleaning of the hotel is not good.

Nishant Goswami

Location for the resort is good. Although rooms and service can be improved a bit. Checkin took a lot of time. And my sink only had hot water, so could not even use that.