Aquasis De Luxe Resort & Spa

Lloyd Buchan

We travelled as a group of 8 and had a good holiday overall....but.... The hotel was clean, the drinks were good, and the staff were excellent throughout our stay, especially around the pool bar. The rooms were fairly basic but comfortable enough. One small issue was that the wall-mounted shower gel dispensers weren't refilled, although housekeeping provided plenty of mini bottles of toiletries, which was annoying. The biggest disappointment was the food. There was usually plenty of choice, and some of it was really nice but much of it was consistently cold. Unfortunately, I also found a few bits of raw chicken in a kebab wrap from the snack bar, when I say raw, it was like jelly, I only noticed as it fell on my plate which made me inspect it more, I had eating the majority of the kebab and it definitely put me off eating anything for the rest of the holiday. I reported this immediately and the staff handled the situation very professionally, removing the food and stopping service while they investigated, and stopped serving it for the rest of the holiday. Our 4-year-old absolutely loved the mini disco, which was often the highlight of the evening. The entertainment team put in a lot of effort during during the disco, but other than that we didn't really see, or speak to them as they didn't engage much with guests around the kids' pool during the day, was often darts competitions, activities in the pool, but was the other side of the hotel so we often missed it. Overall, we had a great holiday thanks to the atmosphere, staff, and company, but improvements to food quality and temperature would make a huge difference. With it being such a large entertainment team they could split up and engage with people more, and do activities around all the pools, they had blow up costumes they could have come around the pool and interactived with the kids a bit more.

Pete _

My overall experience at the resort was largely enjoyable, with the facilities, atmosphere, and accommodations all meeting expectations. However, the service left something to be desired and is worth addressing in detail. The resort is predominantly frequented by Romanian, British, and other international guests that use English as a secondary way to communicate while on vacation. While the room service was excellent, my main concern was the significant language barrier, as staff members spoke very little English, making it difficult to place even simple orders. This extended to dining as well, where ordering drinks at the table proved to be a near impossible task, with waiters frequently misinterpreting requests and bringing incorrect drinks as a result. Having visited in 2019, when English proficiency among the staff was notably higher, I found this change quite surprising and disappointing.

AlekSandra A.

We had an amazing stay at the hotel from May 23rd until June 1st in room 3144. Everything was excellent from the first day until the last. The animation team was absolutely incredible — tireless from morning until midnight and always there for the guests with great energy and smiles. We enjoyed darts, pool games, and water fitness every single day. Our children especially loved the evening shows. A very special experience for us was the pavilion and the waiter there, who was outstanding, kind, professional, and fulfilled all our wishes. Our daughter celebrated her birthday during our stay, and he made a huge effort to bring the cake at exactly the right time. We also received champagne, which made the moment even more special. Compliments also to the housekeeping staff. For the birthday, the cleaner made beautiful decorations on the bed, which truly surprised and touched us. The waiters in all bars were excellent, especially at the pool bar. After only two days, they already knew my husband and exactly what he liked to drink, which made us feel very welcome and comfortable. The sunsets were absolutely breathtaking. The food selection was huge — there was always something delicious to eat at any time of the day. Everything was wonderful, and honestly, the only bad thing was that our stay was too short. Next time we will definitely come for a longer vacation! 😊

Kimberley Turner

We have been here for 5 days now and having an amazing time. The staff are very helpful and attentive, especially when interacting with our younger boys. Even though we have been here 5 days we are still exploring new parts of the hotel as there is so many amazing things to see. The bars are amazing and bar staff always happy to help, the entertainment is great. Lots of pools and fun for the kids including soft play and park - slides are great fun too. Rooms are very clean and spacious. Having a great holiday so far!

Omeera Mubarik

Our stay at the Aqua Resort was unfortunately not as good as we had expected. The overall experience felt disappointing compared to what we had hoped for. One of the main downsides was the food. It lacked variety and felt repetitive, with almost the same options being offered every day. For that reason, we would not recommend this resort if good and diverse food is important to you. Additionally, the internet connection was very poor. During the first two days, we had no internet at all in our Lake House. After that, there was still no reliable connection during the day or evening, and we could only access the internet in the lobby, which was quite inconvenient. On a positive note, the staff were very kind and welcoming throughout our stay, and the rooms were cleaned properly on a daily basis, which we appreciated. Overall, while there were some good aspects, the stay did not fully meet our expectations.