Al Bustan Palace, A Ritz-Carlton-Hotel

Andreas Andreas

The location of this hotel in the bay is simply breathtaking – the views of the sea are stunning, and the beach is perfect for snorkeling. The Deluxe Rooms with sea view are attractive, but it is clear that some of them are older and show signs of wear. It would be worthwhile for management to consider investing in refurbishing these rooms to enhance the guest experience. The service is courteous and helpful, although it lacks a personal touch that would make a stay truly memorable. The food is good, yet not quite at the level of a Ritz Carlton. The pool area is inviting, and the staff are very attentive and accommodating. A crucial aspect that could set this hotel apart in the long term is its environmental responsibility. The hotel’s private reef is a unique and valuable asset. Protecting it from destructive fishing practices, such as trawling with nets, would not only preserve the natural beauty and marine life but also establish the hotel as a leader in eco-tourism. By actively promoting sustainable practices and safeguarding the marine ecosystem, the hotel could create a distinctive identity among the region’s five-star properties and provide a truly responsible and forward-thinking experience for guests. Developing eco-tourism initiatives here would offer enormous potential: from guided snorkeling tours that respect the reef, to educational programs about marine conservation. Such measures would ensure that the pristine environment remains intact for future visitors and provide a meaningful, sustainable experience that aligns with global trends in responsible travel. It would be a real loss if the reef and marine life were compromised, as this is one of the hotel’s greatest natural advantages.

Jonathan Hidber

Rooms are pretty small for the price tag' and the walls are very thin from room to the hallways. Over all a decent hotel good breakfast its just not worth the price tag. Also this is good to keep in mind at any hotel in Oman if you ask the concierge to get you a can it will be 3 times what it should be as the taxi system is designed to absolutely rip of tourist. Always us the taxi app and walk off property of you have to it will save you between 25 and 75 usd per ride.

Muna almasroori

Everything in the hotel lobby is lovely. It would be great to have more staff available to serve the café visitors. By the way, the baked cheesecake is absolutely delicious! The staff member was good, but she didn’t notice that there were no tissues on the table. Also, the restroom cleanliness could use a bit more attention.

Ali Al Haмdani

I had a wonderful experience at Al Bustan Palace Hotel. The atmosphere is truly elegant and relaxing, and the hotel offers an exceptional combination of luxury and comfort. The staff were extremely professional, friendly, and always willing to help with a genuine smile. Their attention to detail made my stay unforgettable. The rooms were spotless, spacious, and beautifully designed with a stunning view. The service was fast and efficient, and everything was organized perfectly. The restaurant was another highlight — the food was delicious, fresh, and offered great variety. The breakfast buffet had many options to choose from, and the dining experience was excellent thanks to the attentive staff and pleasant ambiance. I highly recommend Al Bustan Palace Hotel to anyone looking for a high-quality stay and outstanding hospitality. Definitely one of the best hotel experiences I’ve had.

Enes Yilmaz

Our stay at The Ritz-Carlton, Muscat, was absolutely exceptional. The hotel itself is stunning, but what truly made our experience unforgettable was the outstanding service we received from Mr. Can Gezen. He was incredibly friendly, attentive, and went above and beyond to fulfill every wish we had. His professionalism and genuine care turned our stay into something truly special. Thank you, Mr. Gezen, for making our time at the Ritz-Carlton so memorable — you are a true example of world-class hospitality! Room Number 131 Yilmaz