AM Resorts in Jamaica

Jamal Waller

This is the worst resort in Jamaica. Staff refuses to clean the room & when they did clean it the didn’t bring clean wash cloths and towels. This resort doesn't have a beach. I tried my food warmed up & I was told that I need to sign a waiver. The phone doesn't work in the room & also the deadbolt on the door was broken. They are trying to make this resort futuristic with alot of things touch screen that is truly not good. This is resort is a project posing as a penthouse. There is NO , I repeat NO air conditioning in the lobby or in the restaurant. No fans circulating in the common areas. Rude staff.

Amanda Yuen

We were here a couple weeks ago. Unfortunately only got about 1.5 days on the resort before we decided it was best for us to leave before the hurricane struck. But I wanted to personally thank our butlers and the staff for helping us come to an informed decision. The time we did spend the food was amazing the staff were knowledgeable, helpful and sooo kind! Our room was beautiful and clean and the butlers truly went above and beyond to make us feel special. I hope all the staff are safe and look forward to seeing you again in the future for a full vacation!

Alyssa Acevedo

Everything was amazing!! We got the presidential swim up suite and it came with 2 butlers. Olivia and Javon were phenomenal!!!! They made us feel sooo loved! Definitely made it worth spending more for their services. The food was awesome! They do a good job keeping up with the place! Dr Pepper would have been a sweet add but that's okay I'll talk to drpepper about that! The views were great too! Tamara and oniel were some amazing bar tenders!! ONIEL the private driver was awesome and so helpful!

Stephanie Love

I had such a wonderful experience at Breathless Montego Bay Resort & Spa! The resort was beautiful, the food and drinks were excellent, and the overall atmosphere was vibrant and welcoming. A big highlight of my stay was the entertainment team, especially Zidane. He was full of energy, incredibly friendly, and went out of his way to make sure guests were enjoying themselves. His positivity and enthusiasm really stood out and made my vacation even more memorable. Thanks to Zidane and the rest of the team, my stay at Breathless was truly unforgettable. I would highly recommend this resort to anyone looking for great service, entertainment, and relaxation all in one.

Arielis Estevez

A Truly Unforgettable Stay! From start to finish, our stay was absolutely amazing! From the moment we arrived, we were treated like royalty. The resort is perfectly located, with stunning views and easy access to local attractions. The Jamaican food was out of this world — every bite was full of flavor and authenticity. I want to give huge shoutout to Bellboy Stephen, who went above and beyond to make sure we were always having a great time. His positive energy and dance moves were the highlight of the night. Bartender Keino at the Altitude Rooftop Bar, kept the good vibes flowing with perfectly mixed drinks and a welcoming attitude. We also had the pleasure of chatting with lifeguard Audley (Tony), whose stories about Jamaican culture and his younger days gave us a deeper appreciation for the island. But most of all, I want to recognize Radalfi and Demar, part of the hotel management team, for truly going the extra mile. They consistently checked in to make sure everything was perfect and that we were having the best time of our lives. Their attentiveness, warmth, and genuine care made us feel like family, not just guests. In fact, because of the incredible staff, we ended up extending our stay by an extra day — we simply didn’t want to leave! We left with full hearts, big smiles, and unforgettable memories. Highly recommend this resort — we’ll definitely be back!

Nia Gipson

The wedding team at Secrets is incredibly talented and knowledgeable! My wedding happened the day before the island shut down for Hurricane Melissa. Despite this huge challenge, the team made the day special and safe. I worked with Ideria and she was absolutely amazing! She provided timely guidance and helped to pace the decisions we needed to make regarding the storm. Though I’m sure we all felt anxiety regarding the looming storm, Ideria maintained a calm, supportive, and focused disposition for every event. She wisely had us move the ceremony up to better account for potential weather. She also set up a bridal suite for me in the building of the ball room in case there was rain. Ideria’s ability to creatively problem solve made the day seamlessly beautiful. I was able to trust her completely and I’m so grateful for her kindness and support. Though I didn’t get to work extensively with Shanelle and Chinoy, they were extremely friendly and fun to chat with in the wedding office. Their presence also brought me great peace, levity, and reassurance. I felt the entire team surrounded me with encouragement and love. A wedding day can be so stressful and to have coordinators who can confidently handle any scenario is a gift. This was such a unique situation and still they pulled off an amazing event. I have no hesitation in recommending this amazing team to care for your wedding day. You can easily trust your day to this team. The resort is truly beautiful with the most amazing staff ever! Their kindness and hospitality during a looming hurricane was incredible. Even after the storm they tried to keep our spirits up despite not knowing how their own family were faring. I am inspired by their humanity and kindness. This is a beautiful community to host your vacation or wedding. I highly recommend!

Haley McNeely

This trip we took in September last year was the most amazing time of my life! It was our honeymoon- we felt more than special and had the most fun we could ever imagine. Every single person we spoke to made our experience better by ten folds. We loved Cruise at the bar and all the other bartenders! They treated us like family. The ladies at the front desk were wonderful too especially this gorgeous woman with big eyes and braids- I forget her name since it has been several months but she was such a gem and lovely! Even the guy who first escorted us to our rooms set our trip off to the most happy start. I have now gone into the hotel business partly because of my experience here. I think about the staff everyday when I work, how they treated my Husband and I, and how I want each guest I speak to to feel as amazing and seen as we did. We also loved the experience of the romantic dinner. Denice was amazing and she referred to herself as DeNICE and believe me she was! The food was delicious- I so enjoyed trying traditional Jamaican dishes especially the oxtail and jerk chicken. A core memory of mine was when we first saw the resort- truly an out of this world level beauty. All I feel is grateful that I got to experience such a beautiful place at such a beautiful time in mine and my Husbands life. Thank you guys for a truly magnificent stay. When we can we really want to come back!!!

Sharonn Davis

This review is way overdue but never forgotten I had the best time at Secrets wild Orchard in Jamaica. Everyone was so nice helpful accommodating and the food was awesome!! The homemade salsa at the buffet was so delicious I was so thankful they packed me a to-go container.

Angail Wiley

Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us. I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already! It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone. Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!

Kris M

I booked Secrets Wild Orchid Montego Bay for my mother’s birthday, a rare opportunity for her to rest, as she is always caring for everyone else. After over an hour on hold confirming a date change, I was assured everything was ready. When we arrived, there was no shuttle, and I was denied entry for 20 minutes at the hotel gate despite showing my confirmation and passport, causing a backup and near heat exhaustion for everyone waiting in the blazing sun. It wasn't until the taxi driver made a scene that we finally got moving. Check-in was unorganized, and staff couldn’t locate my reservation or room. It took nearly two hours and calls to Hyatt before I was finally moved to the Preferred side I had reserved. During the stay, I was appalled by unsanitary conditions, fecal splashes on the toilet, dirty water served for tea (see pic), and yellow-tinged, foul-smelling water from the faucets. I requested follow-up from both the general manager and the director; neither followed through despite repeated promises. The room service manager, to his credit, took responsibility for the water issue and delivered cake and wine for my mother’s birthday, but this gesture could not make up for upper management’s failures. The only redeeming aspect was the kindness and professionalism of the general staff despite obvious systemic issues. For over $1,300 for two nights, the experience was unacceptable; unsanitary conditions, basic accommodations, no meaningful recognition of a special occasion, and lack of promised follow up from upper management. I usually stay with Marriott, but I gave Hyatt a chance. This experience made me deeply regret that decision.