Starfish Tobago

Sachin Ramcharan

Now I had to say the place was clean and comfortable. It had a few activities on some days like pan and managers rum punch meet and greet. Staff were really nice EXCEPT for breakfast idk what it is but if I have to wake up in morning and first thing I'm getting is a staff rude attitude before I even eat then something wrong. Today is my last day here and as much as it was nice I rather wake up at home knowing that there isnt a lady who doesn't know how to kindly ask hotel guess to please wait in front so they can register which room number your in. Room service is really good big shout to them and breakfast was okay but of course if your vegetarian then you have to let them know what u can and cannot eat,they wouldn't come ask you even though they have that information from before.

Shaliza Nazir- Khaleel

Upon arrival at the receptionist she was pleasant and kind whilst speaking but they need to tell people okay well your room is an upstairs room or do we have an option for that? What if someone couldn’t be able to walk up the flight of stairs? Upon arriving at the room now the ground is very extremely cold no kind of rug the curtain blarely even covering for privacy. Upon showering now the hot water is too boiling hot the bathroom has a scent smelling very off and looking like they never scrub it. The toilet was clogged had an overflowing emergency was very disappointed. No kind of mat to put for when u done bathe. You feet must touch that cold ground lucky thing I didn’t get a stroke. The mirror is more bigger than the tv. No kind of update on the tv for a latest technology like a fire stick with Netflix and others. Now going to the pool was very very stink looking like vomit. Very disappointing. Waiting for serving of the food is like the staff don’t want to be there they not ready and vibrant and only one person sharing food very extremely slow! We had to take the spoons while they served others and serve ourselves. They limiting how much they put like if you’re not paying for the food. The drinks are worse yet when you tell a waiter to bring a drink for you or anything else they seem racial they seem to have some form of attitude. Took fruits to sit right by the pool they started getting on with you like you’re taking home the plate very very poor customer service. Cannot be in a tourism industry treating customers who are paying a full all inclusive fee to be serving so. We had to get up ourselves and go our own drinks when request upon. The service is very very slow. Some of the food was horrible rice hard not enough food to feed plenty people things finished worse yet bringing back a previous day food for customers to eat stale sour food. Oh they had macaroni and potato salad and was definitely sour. The drinks especially carbonated beverages are watery the glass is fill with ice only. A constant repeat of the same old fruits for 3 consecutive days until asked if that’s all the fruits they had. Lettuce was spoil and had brown spots until told to get fresh ones. You have to keep reminding them that things are running out and then returning an hour later to refill poor service and when you tell them about it it is the attitude. The beach area they don’t take up the sand and fix it nice and appealing it looks stink. The only place I enjoyed was d grill bar great customer service drinks and food was very nice and hot on the spot I enjoyed there. Starfish needs to upgrade there place a lot. The place outside sometimes smell awful like sewage. There is a place where the pool room is the ground is full of moss. It’s stink and smells. There is dogs and people hustling by the beach. The people who have been hired are more vex when you pick something to eat. The pillows that have been provided and very very hard I have a neck pain and back ache from the pillows. Again to the managers ceo and directors of starfish please do better. The car park also smells stink. Wash down Allur place please thank you and upgrade! For an all inclusive vacation that people are paying there hard working money to relax is totally bizzare.

Miranda Gittens

Very clean comfortable rooms, although the bathtub/shower is very awkward and the surface is smooth, so u have to be careful stepping out. The staff was very friendly and accommodating. Now the food wasn't bad, but it wasn't good, the menu options were very weird, portions were small, had to keep asking for more and the options was limited and not kid friendly. The food was stuff that children wudnt eat, my 12 year old almost starved. The drinks were really good, they didn't ration the alcohol. They need to work on getting their own safe and secure carpark, they share parking facilities with the fishing facility, so parking is limited and not secure. Other than that an overall good experience

Michael Persaud

I recently stayed at Starfish Hotel and unfortunately my experience was very disappointing. The service was poor and staff were not attentive or welcoming. Even though the resort is advertised as all-inclusive, food was only available during very specific hours, which was inconvenient and not what I expected. The quality of the food itself was below average, lacking flavor and variety. The room was also poor quality and did not meet expectations in terms of comfort or upkeep. The pool was not properly maintained — the water looked murky and unclean, which made it unappealing to use. There was also an issue with their breakfast system. They failed to update their list of guests, and when I went to eat with my family, they initially refused to let me dine because my name wasn’t on it. This was frustrating and embarrassing, especially since it was clearly their mistake. On top of that, there was very little entertainment or activities, making the stay feel dull and unengaging. Overall, I would not recommend this hotel based on my experience.

Cameillia Girod

Here was very nice. If you looking for a quite and relaxing place with good food, friendly staff here is the place for you. I enjoy my stay.