INNSiDE Costablanca

Cathy Harding

We recently stayed at this hotel whilst celebrating our wedding anniversary, which we mentioned several times before and during our stay. Unfortunately, this wasn’t acknowledged in any way, which was disappointing as it would’ve been nice for it to at least have been recognised. Our biggest disappointment was the room situation. We had booked a room with a balcony and partial sea view, however on arrival we were given a room without a balcony at all. The sea view itself was lovely, but having a balcony was something really important to us. After speaking to reception, we were told we could move rooms. However, when we entered the second room we’d been assigned, there was already someone asleep in the bed. I think I frightened the poor guest to death walking in unexpectedly, and honestly it gave us both a shock too. What made it worse was that the reception staff didn’t even apologise for the mistake, which felt incredibly unprofessional. We were eventually given another room, but the replacement view was far from what we expected when booking and paying extra for a balcony and partial sea view room. Most of the staff around the hotel seemed friendly and approachable, especially outside of reception. Sadly, the front desk experience let the hotel down for us. The reception staff often appeared uninterested in helping, and instead of being proactive, we were repeatedly told to “come back tomorrow” or wait for the next shift. It felt very much like being passed around rather than anyone taking ownership of the issue. Overall, there are definitely positives to the hotel, but the customer service at reception and the handling of the room issues meant our stay didn’t feel as special or relaxing as we had hoped, especially for an anniversary trip.

Dave Ormerod

Great hotel, only let down in my opinion by the food, we ate in the hotel one evening and the food wasn't the best, breakfast we ate almost every morning and was of a very good standard. We stayed in one of the premium seaview rooms, a bit of noise from the bar next door but only through the day time and early evening, the safe was free of charge and the mini bar was restocked free of charge every day both nice touches, the TV in our room and our friends couldn't be made to go any louder than 12, I get it but it was annoying as it wasn't quite loud enough. Location of the hotel is fantastic and the view from the front is amazing. Overall a really good hotel if you only do bed and breakfast.

Chris Watkins

We have just stayed here and our stay was absolutely amazing. From the excellent friendly staff to the amazing choice of food everything was amazing. The pool is great with very good prices for the drinks and the staff couldn't be anymore helpful. The cleanliness was first class and someone was always cleaning something. The location of this Hotel is brilliant for both the Old Town or if you want to go to the lively strip. Everything is in walking distance and it's right on the Beach so everything is catered for.

Anna Maria

Hotel fabulous location on the sea front. Quite a lot of the rooms end up in the shade due to the design of one wing over the top of the restaurant. 3 girls on check in desk have poor communication skills re check in. I was early arriving, no room available & no rush to organise one a bit sooner than 4pm. Having a tiring long journey & travelled many miles to stay at Innside-no arrival drink nor snack offered ! As a single person, I was made to feel I was an inconvenience, service given by the reception girls was very poor. Staff did not have any sense of emergency about them, zero communication with housekeeping that indeed had the power to get a room ready in a reasonable length of time with guests waiting. Staff made me wait until 16:00 hours before handing me a room. room dull, NO SUN ☀️ small balcony in SHADE, Overlooked the large bin store of laundry I think it was. A single bottle of water in fridge wow 😮 No hospitality tray, I had to request a kettle & a cup! English Chanel’s scrambled so TV unwatchable. Room had squashed insect remains on walls and ceiling. Also as the room was in shade all day it was freezing cold. Blow heating old and dated, so didn’t work. The following morning I let reception know. Reception guy says reception area cold too ! The kindly Got me an electric heater but it did not warm room at all. Awful banging from floor below, I went to have a look part corridor cordoned off for work men ! I was not made aware of this at check in, Nor prior to booking! Lumps of plaster missing from walls & needs a paint refresh with all the marks on the walls. They changed my room, No balcony English TV Chanel’s scrambled so couldn’t watch. Hairdryer on bathroom wall thick with dust, glasses not washed properly. Lovely clean restaurant, good choice. Hot brekki available but NOT HOT, most guests were using the microwave ! Porridge was similar to raw oats dropped in tepid milk so was runny not cooked properly. ( should be thick & creamy consistency ) Fried Eggs curled up brown edges left under the lights. I paid a handsome price for B&B, I fear I have overpaid massively. Innside group are usually great hotels, I’ve utilised them in Europe but unfortunately on this occasion, not this one - it failed miserably.

Dan

This is my home away from home while in town; it’s always my first choice. Being an adults-only hotel, it’s a lot quieter than some of the others nearby. Perfectly located on the seafront, you can literally step out the front door and onto the beach. This hotel is situated closer to the Old Town and has a lot of bars and restaurants nearby. Breakfast, lunch, and dinner are bookable as a buffet and never disappoint. There are lots of local dishes as well as some home comforts! There is live entertainment most days around the pool and plenty of sunbeds. If you are looking for a hotel with a more Spanish feel, this is the place.