Matthew Pegg

We recently returned from a wonderful one-week family holiday at Charmillion Gardens Aqua Park in February, and it truly exceeded our expectations in every way. From the moment we arrived, the accommodation was spotless, comfortable, and perfect for a family stay. The rooms were spacious, well maintained, and cleaned to a very high standard every day, which made it easy for us to relax and enjoy our holiday. The food throughout the week was excellent, with a great variety available at every meal. There was always something for everyone, including plenty of fresh options and dishes the whole family enjoyed. The main restaurant was especially welcoming, and the service really stood out. The swimming pools and aqua park were a highlight of the trip. The pools were clean and well supervised, and the slides provided endless fun for both children and adults. It was clear that a lot of care goes into keeping the facilities safe, organised, and enjoyable for guests of all ages. A very special thank you goes to Ahmed, the barman in the main restaurant, who looked after our family so well all week. His kindness, professionalism, and friendly attitude made every visit feel personal, and he truly went above and beyond to make our stay memorable. Overall, this was a fantastic family holiday, and we would happily return again. Highly recommended for families looking for great facilities, excellent service, and a fun, relaxing atmosphere.

Aly Mohamed Elkerm

An absolutely thrilling experience overall. From the customer service to the food and facilities, all just amazing. I had one or two issues with my room, this was swiftly dealt with by the reception team special thanks to Mr Mateo and Mr Mohamed Atya who were just outstanding throughout my stay, ensuring that everything was just perfect. The buffet team were equally exceptional, promptly trying to resolve a problem I experienced. Special thanks to Managers Mahmoud Reslan and Mahmoud khalaf who went above and beyond to make sure that we were happy and satisfied. Additionally the food was not always the same and the Chefs always kept us on our toes. Special thanks to Head Chef Mostafa and Chef Mohamed Zaky. During my stay it was my son's 3rd birthday, the staff across the resort ensured he had fun and a special birthday. Special thanks to Piko and Sarah from the Kids Club and the celebration team who created a beautiful birthday cake and amazing atmosphere. The overall customer service provided by all areas was spot on, with special mentions to Mr Hassan Hussein from the buffet and to Mr Tarek and Mr Amr from the LifeGuards team. For those looking for the perfect overall stay with your family this place is the one. I've been to numerous hotels in Sharm and this one just has everything and does it well, all for a reasonable price.

Dennis

It was a decent resort but we are not coming back… The food and the aquapark were great. Especially the food. I probably gained a few lbs just from that week that we stayed there. In general I’d say that I’m a big fan of the Egyptian cuisine. Their food was also clean. Meaning that no one in our group got a food poisoning. (Which could be a problem in Egypt.) The property itself is also quite large, so there’s lots of fun activities to choose from. They have anything from small shopping kiosks where you can buy souvenirs or other tchotchkes, to a pharmacy if you need one, to ping pong tables and beach volleyball courts. There’s also a proximity to the Red Sea, although the sea itself was quite shallow and rocky. But it could be ok for kid snorkeling. They also have a plenty of chaise lounges to stay on. Having said that, there were some major downsides: - our room had a plumbing problem. The sink wasn’t draining well and no one seemed to care to fix it for the week that we stayed there. - our bathroom had very slippery tiles on the floor. Especially the shower. I’m surprised that people don’t break limbs there. - the WiFi was unusable. So make sure to buy a SIM card at the airport. This is what saved us. Those SIM cards are quite inexpensive. - they allow outside sellers on to the property that constantly pester guests with selling their tours, saunas, etc. And they don’t take no for an answer. This ruins your time there. For instance we were having good time in our group, talking among ourselves until one of those beach boys joined himself in and started pushing his scuba diving tours. We repeatedly told him that we are not interested for which he started to push more, while trying to joke, which ruined our conversation. And then if you get rid of one of these guys, another one will come in and invite himself in on your conversation later. - I had one of these sellers follow me around. At first I told him that if he has a business card I can call him if we decide to take his boat tour. He took it like if I promised to call him and would approach me multiple times when he saw me near the pool. Eventually he became quite irate with me for not buying his boat/scuba diving tour that he started insulting me in front of my friends. So overall the fact that they allow these beach boys on to the property to pester guests is quite annoying. This may be ok in Egypt but it would be a big no no in the West when street sellers tend to respect people’s privacy. - the table service at the buffet was quite slow. We often had to move our dirty plates ourselves. Which was not that big of a deal, but is not something you would expect from a 5-star resort. - lastly this was just a weird feeling that we all felt from not seeing any women workers at that property. This is evidently a part of the Muslim culture. For us it was just strange. My wife joked that if they had women working there, maybe the table service would be better.

ayy life x

This hotel was very good. The food was lovely with a different variety every day. They had a live pasta and pizza station every day. The staff went out of their way and put in a lot of effort. For example, they left a birthday cake in the room on my birthday, and the bed was decorated in the shape of a cake with towels and balloons. The aqua park is amazing. My only complaint is that the bathroom could use some renovation, and the duvet covers were old with bubbles on them, which made them uncomfortable (I told the cleaner to change them, but it wasn't done). Other than that, it’s a very good hotel—9/10. It's ideal for families with children.

S Isernhagen

We had the best time at Charmillion Gardens Aqua Park and couldn’t have asked for a better holiday experience. A special thank you to Duty Manager Mansour, who went above and beyond to assist us when our son became ill during our stay. His support, care, and professionalism meant so much to us and made a stressful situation much easier to handle. We would also like to thank the cleaning team, food team, and bar team—everyone was consistently friendly, welcoming, and helpful. The service was excellent throughout our entire stay. The rooms were comfortable and spacious, and the food was excellent quality with plenty of choice. The aqua park was fantastic for the kids and kept them entertained every day. It’s a great resort for families. The only thing we would personally change is the loud music around the swimming pools, which played most of the time. We would have preferred the music to be less loud, especially when relaxing. Overall, we had an amazing holiday and truly the best time at Charmillion Gardens Aqua Park. We would happily recommend it and would love to return.

Kimberley condliffe

We had a wonderful stay at Jaz Elite Casa Del Mar in Hurghada. From the moment we arrived, the staff made us feel so welcome and looked after us incredibly well. Everyone was friendly, attentive, and always ready to help with anything we needed. A special mention goes to Mia from the entertainment team. She is absolutely amazing—so lovely, energetic, and genuinely caring. She made our experience even more enjoyable and always made sure everyone was having a great time. The hotel itself is beautiful, with stunning views and fantastic facilities. The weather was perfect, and the scenery around the resort made it such a relaxing place to stay. Everything felt well organised and comfortable, and all our needs were met throughout our visit. Overall, it was a fantastic holiday experience. Wonderful staff, a great atmosphere, and an amazing location. We would definitely love to come back again!

Paul Devere

Our first trip to this hotel and to Egypt, and it won’t be our last. The hotel is amazing!! So clean, great food, fantastic facilities, entertainment - but it is the staff that truly make it special! The cleaners, the bar and restaurant staff, the management and the animation team - they are all so kind and can not do enough for you. Well done Team!!! A special shout to Ahmed at the splash bar who ensures our cocktails are never empty! We have enjoyed the entertainment and our son has really enjoyed the company of Mia who is here from sunny? Manchester ;) ! Really make us feel welcome!

Reshma Patel

We had a fantastic stay at this hotel and would highly recommend it. The team have been incredibly accommodating and welcoming throughout our visit. The food has been good with a great variety, and as some of us are vegetarian, we really appreciated how accommodating they have been with dietary options especially Gomma who has gone out of his way to make something vegetarian on the station he is at taking extra care. Hasan at Aqua is always friendly and welcoming at lunchtime. The service has been friendly and attentive at all times. The animation team have been fun and really friendly, especially Mia and Mariaanne, Fares, Leo who brought great energy to the activities. The aqua classes have been really fun and energetic, making each day even more enjoyable. The rooms and the hotel overall have been very clean and well maintained, adding to a comfortable and relaxing stay. Overall, a wonderful experience from start to finish.

K8 T

⭐️⭐️⭐️⭐️⭐️ We are currently part way through our holiday at this incredible hotel, and I couldn’t wait until we got home to share how amazing it has been so far. From the moment we arrived, the service has been absolutely outstanding. The cleanliness throughout the entire resort is unbelievable, and our room is beautiful — with the sweetest surprise of lovely towel art from our cleaner that made our stay even more special. The food is delicious, and the staff are so attentive. Hassan at Aqua and Pandoro has been wonderful with our son Joseph, and we’ve really enjoyed getting to know Mahmoud and the chefs, who personally come to check on guests. At the Splash Bar, Ahmed remembers your drink order and makes sure your glass is never empty — such fantastic service! I was honestly quite nervous about traveling to Egypt, especially regarding food hygiene and the possibility of getting ill, but all those worries disappeared instantly. We already know we’ll be coming back. The animation team are also fantastic — so friendly, welcoming, and always making sure everyone is having a great time. Mariam is lovely, and we’ve especially loved spending time with Mia, a fellow northerner, who has been amazing with our son and truly goes above and beyond. Thank you to the entire Jaz team — from management to cleaners to gardeners — you have created something truly special here. We are having the most wonderful time and couldn’t recommend this hotel more

Jean Carroll

We are currently on holiday in the hotel.we with two other couples. What a nice surprise it is. There is a good selection of food which is good quality. The facilities are also good. Personnaly we love the Beach. A special big shot out to the Entertainment team who are amazing. They really do make you feel so included. The show last night was so funny I won’t spoil it for anyone else by putting the details on here, but rest assured it’s well worth watching, something you would expect to see in an English city and a larger theatre . All of the Entertainment team are great but one does stand out that’s “Sarina’ who is the most welcoming person who greets you with a smile everyday. She really brightens up your Day and adds to your holiday.