Personal Travel Planner, Specialist Holidays Group

Role: Personal Travel Planner

Location: Horsham, UK / Hybrid

Function: Trade Sales

Reports To: Team Leader

Contract Terms: Permanent, full time

Specialist Holidays Group (SHG) is a leading specialist travel group, bringing together a family of trusted, expert-led brands that create exceptional holidays for discerning travellers. Each brand combines deep destination knowledge with personalised, high-service experiences — expertise that sits at the heart of everything we do.

Our portfolio spans accessible luxury and cruise through Destination2 and Destination2Cruise; ultra-premium, bespoke travel through Sovereign Luxury Travel; the USA, Canada, Caribbean and Latin America through American Holidays; authentic Italy through Citalia; and great-value getaways through Holiday Gems. Together they share one promise: Travel. Expertly Delivered.

Citalia and Sovereign are award winning tailor-made Tour Operators who have been creating bespoke journeys for over 130 years combined. With destinations to choose from around the world, the journey we care most about is the one that’s on our customer’s wish-list. From cultural tours, city breaks, 5* beach holidays or castaway island adventures, we transform travel ideas into unforgettable holiday experiences. At our core, we’re dedicated travellers, just like you, who are inspired to see more of the world. Come and join us to create memories that will last a lifetime.

We are now searching for ambitious and driven Personal Travel Planners to join our team in the Specialist Holidays Group, focusing initially on: Citalia Holidays and Sovereign Luxury Travel.

Our Personal Travel Planners are responsible for curating memorable holiday itineraries by using their in-depth knowledge to provide an unforgettable experience. They are highly motivated, enthusiastic and proactive with a thirst for sales, travelling and ensuring our customers get an unrivalled customer experience.

• Speaking predominantly to travel agents to create tailor-made and exciting holiday itineraries.
• Proactively following up on sales leads and working to achieve and exceed sales targets.
• Use our 'Sales Framework' to ensure you fully understand the customers' requirements and offer the best call experience.
• Use a variety of systems to book all elements of the customer's holiday.
• Continuously looking for sales opportunities by building trade relationships and repeat business.

• Well-travelled with a thirst for understanding our destinations and product.
• Previous travel sales experience is essential. We like our Personal Travel Planners to have a real hunger for closing the sale, be hugely target driven and work comfortably in a fast-paced environment.
• Excellent telephone manner with the ability to build rapport very quickly with agents.
• Ability to prioritise workload and show a high level of urgency. Shows flexibility, quick thinking and a highly organised approach.
• High attention to detail showing accurate grammar and numerical skills.
• Demonstrates flexibility to support a 7-day operational environment.
• Enthusiasm, motivated and a passion to deliver excellent sales and service with a 'can do' attitude.
• Work effectively as part of a team, contributing positively to shared goals.
• Experience of working with Microsoft applications and able to pick up new systems easily.
• Experience using a GDS system such as Amadeus or Galileo.

• An induction programme to ensure you are fully prepared to engage with our customers.
• Sales and System training continue throughout in order for you to move through your career path.
• Access to an extensive in-house learning and development programme.
• Regular supplier training and events occur throughout the year to further increase your destination knowledge.
• Annual objectives will be set and reviewed to ensure you are developing your career.
• Working very closely with the management team you will be given the support you need to be successful within your role during your probationary period.
• Regular live call coaching to support continuous improvement and consistent service standards.

• Competitive basic salary and commission structure.
• Various employee discounts and offers.
• Cycle to work scheme.
• Contributory Pension scheme.
• Career progression opportunities.